FAQs

Overhead view of a house with a gray roof, red driveway, and screened patio, surrounded by green lawns.
Brown asphalt shingle roof with two brick chimneys, a skylight, and a forest in the background.

FAQ's

Introduction to Our Roofing FAQ

Homeowners throughout Ontario NY and the greater Rochester area often have important questions about roofing services, roof replacement, storm damage, and gutter installation. At Robertson Roofing And Exteriors, we believe informed homeowners make confident decisions.



As a veteran owned roofing contractor serving communities within a forty mile radius of Rochester, we prioritize transparency and clear communication. Below are answers to some of the most common questions we receive about residential roofing services.


If you have additional questions, our team is always available to provide guidance and schedule a professional inspection.

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Call Us!

(585) 750 3387

• ROBERTSON ROOFING AND EXTERIORS • • ROBERTSON ROOFING AND EXTERIORS • • ROBERTSON ROOFING AND EXTERIORS • • ROBERTSON ROOFING AND EXTERIORS •

Roof Replacement Questions

  • How do I know if I need a roof replacement instead of a repair

    If your roof has widespread shingle damage, multiple leaks, sagging areas, or is more than twenty years old, replacement may be the more cost effective long term solution. Local weather conditions such as heavy snow and freeze thaw cycles can accelerate roof aging in the Rochester region. A professional inspection allows us to assess whether targeted repairs are sufficient or if full replacement is recommended.

  • How long does a roof replacement take

    Most residential roof replacements are completed within one to three days, depending on the size and complexity of the home and weather conditions. Larger or more complex roof structures may require additional time to ensure proper installation.

  • Will my old roof be removed completely

    Yes. We perform full tear offs to inspect the roof decking underneath. This ensures that any hidden damage is addressed before installing new materials. Proper preparation is essential for long term performance.

  • What types of roofing materials do you install

    We install high quality residential roofing systems designed for durability in Upstate New York conditions. During your estimate, we review material options based on your budget, aesthetic preferences, and performance expectations.

Roof Repair Questions

  • What are common signs that I need roof repair

    Signs include water stains on ceilings, missing or cracked shingles, granule buildup in gutters, sagging areas, and visible storm damage. Even minor leaks should be addressed promptly to prevent interior damage.

  • Can small leaks wait to be repaired

    It is not recommended to delay repairs. Small leaks can quickly lead to larger structural issues, mold growth, and insulation damage. Prompt roof repair helps extend the lifespan of your roofing system.

  • Do you provide emergency roof repair services

    Yes. We operate twenty four hours a day and respond to urgent roofing issues whenever possible. Storm related damage often requires immediate attention to prevent further water intrusion.

Storm Damage and Insurance Questions

  • What should I do after a storm damages my roof

    After a storm, visually inspect your property from the ground for missing shingles or debris. Avoid climbing onto the roof yourself. Contact a professional roofing contractor to schedule a thorough inspection and assess the extent of damage.

  • Will my homeowner insurance cover storm damage

    Coverage depends on your individual policy and the cause of damage. We provide detailed documentation and professional assessments to support insurance claims when applicable.

  • Should I contact a roofing contractor before filing an insurance claim

    In many cases, it is helpful to have a professional inspection first. This allows you to understand the extent of damage before speaking with your insurance provider.

Gutter Installation Questions

  • How do I know if I need new gutters

    Signs include sagging sections, cracks, rust, water overflow during rain, and pooling water near your foundation. Damaged gutters can contribute to roof edge deterioration and foundation issues.

  • Can gutters be replaced without replacing the roof

    Yes. Gutter installation can be completed independently or alongside a roof replacement project.

  • How long does gutter installation take

    Most residential gutter installations can be completed within a day, depending on the size of the home.

Service Area and Scheduling Questions

  • What areas do you serve

    Robertson Roofing And Exteriors is based in Ontario NY 14519 and serves homeowners within a forty mile radius of Rochester. This includes many surrounding communities throughout Monroe County and nearby areas.

  • How can I schedule an estimate

    You can contact our team by phone at (585) 750 3387 or email will@robertsonroofing.pro to schedule a professional inspection and estimate.

  • Are you a veteran owned company

    Yes. We are proud to be a veteran owned roofing contractor committed to serving our community with integrity, professionalism, and craftsmanship.

GET IN TOUCH

Why Choose Robertson Roofing And Exteriors

Choosing the right roofing contractor in Ontario NY is an important decision. Your roof protects your home, family, and belongings from the elements. We focus on delivering high quality workmanship, honest recommendations, and durable roofing systems built for the demands of the Rochester climate.